Got Questions About Custom Metalwork?

No, you don’t need a finalized design to get started. Many of our clients come to us with just an idea, a sketch, or a problem they’re trying to solve. That’s completely normal—and part of our job is helping you shape that concept into a workable plan. Amanda brings layout and design guidance, while Matthew ensures that every part is structurally sound and fabrication-ready. We’ll talk through your goals, space, use case, and finish preferences, then help you finalize materials, measurements, and mounting plans. Whether you’re building a bracket, a decorative feature, or a functional support system, we’ll make sure the design is both practical and aligned with your vision. We’ll also provide recommendations on materials, thickness, and finishes to ensure your project performs effectively in the real world. You don’t have to know exactly what you need—we’re here to guide you through the process, step by step.

We specialize in fabricating with mild steel, aluminum, and stainless steel. Each metal offers distinct advantages depending on the application. Mild steel is a durable and cost-effective material, making it ideal for structural and heavy-duty applications. Aluminum is lightweight, corrosion-resistant, and great for outdoor or marine environments, signage, and decorative work. Stainless steel is strong, rust-resistant, and ideal for use in kitchens, commercial fixtures, and high-visibility applications. If you're unsure which metal is best, we’ll guide you through the pros and cons based on your use case, exposure to the elements, and design preferences. We stock and cut all three metals in-house using CNC laser equipment and weld using TIG or MIG, depending on the material and finish. Every piece we build is custom—and we choose the material based on what performs best, not just what’s available. If you have a specific look or strength requirement in mind, we’ll match you with the right metal.

Project turnaround depends on the size, complexity, and current shop schedule, but most standard builds are completed within 1–3 weeks. Simpler jobs, such as brackets or small signs, can often be turned around even faster. Larger or more involved projects—such as multi-part weldments, signage with custom finishes, or parts requiring both design and install—may take additional time. Our fabrication is 100% in-house, allowing us to control both production speed and quality. Amanda manages scheduling and communication, ensuring you always know the current status of your project. If you have a firm deadline, let us know early—we do our best to prioritize accordingly. We also offer rush options on select builds depending on workload. No matter the timeline, we’re honest about lead times and don’t overpromise. You’ll get an accurate quote, regular updates, and a finished piece that’s worth the wait. It’s about doing it right—and doing it on time.

Yes, we typically require a 50% deposit before beginning fabrication. This helps us secure materials, allocate shop time, and lock in your place in the production schedule. The remaining balance is due at project completion—either upon pickup, delivery, or install, depending on the arrangement. Deposits protect both you and us by committing resources to your specific project and ensuring clear expectations from day one. We accept payment through multiple methods, including credit card, check, and electronic transfer. For ongoing clients or large-volume work, alternate payment terms may be available. Amanda handles billing and project coordination, so you’ll always have a clear timeline, payment schedule, and documentation. We believe in transparency, and you’ll never get hit with surprise fees or charges. If you have budget concerns or a special request regarding payment structure, please let us know—we’re happy to discuss flexible options if needed.

Yes—absolutely. We welcome in-person visits to our Richmond Hill shop by appointment. We find that meeting face-to-face is especially helpful for reviewing materials, evaluating parts, or discussing complex builds. You’ll be meeting with Amanda and Matthew—the owners and fabricators—so you can expect direct answers and real insight. If you have an item that needs repair, a drawing you’d like to review, or a space that needs a custom fit, a shop visit is the fastest way to align on details. We maintain regular weekday hours and offer some flexibility outside of these hours by request. As a hands-on operation, we kindly request that you call or message us ahead so we can schedule a time for your visit. You won’t be shuffled between departments or rushed through a sales pitch—just real conversation and a practical walkthrough of your project. Bring your questions, ideas, and parts—we’ll be ready.